What Are Suggestions?
In chat, suggestions are predefined options that appear to help users quickly select responses or actions. These suggestions can streamline communication by allowing users to choose from given options instead of typing out their responses manually.
Why Use Suggestions?
- Easy for Users: Suggestions simplify the process for users to ask for help.
- Faster Support: They enable businesses to respond to user questions more quickly.
- Customizable: The options can be tailored to fit your business needs.
How to Use Suggestions:
- In the editor of your WhatsApp Chat widget, navigate to "Content" on the left menu bar and scroll down to "Suggestions."
- Here, you can add and customize the options to match common user questions, tailoring them to best serve your business.
Main features:
1. Type - Within each suggestion, you can choose the type of communication that opens when a user clicks on it. For example, you can insert a link that directs the customer to more information related to that specific issue.
2. Media - You can also add media to represent each suggestion effectively. This could include images, icon from our catalog, etc.
The "Suggestions" feature in the WhatsApp widget by Common Ninja is a significant aid in customer support. It simplifies the process for users to ask for help and enables businesses to respond more quickly. As businesses strive for improved support experiences, incorporating Suggestions can be a smart strategy to maintain customer satisfaction.
We hope we helped!