We often receive questions about billing—especially when it comes to plan access, third-party platforms like Shopify or Wix, and refund eligibility. Here's a clear breakdown of everything you need to know.
💳 Billing & Plan Access
When you subscribe to a plan at commoninja.com, your plan covers the number of widget instances you select, and the features included in your chosen tier (Essential, Pro, or Ultimate). Each individual widget you create counts as one instance.
However, you might run into confusion when:
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You're using platform-specific apps (Shopify, Wix, Duda, Durable).
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You're logged into a different Common Ninja account than the one you used to subscribe.
If you're unable to access premium features despite being subscribed, please confirm:
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That you're logged into the correct account.
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That the plan was purchased directly on our website, not through an external platform.
❌ Refund Policy
We offer full refunds only within 7 days of the original subscription purchase—provided the subscription was made directly on commoninja.com.
After 7 days, or for recurring charges, we unfortunately do not provide refunds, as per our refund policy.
🌐 Third-Party Subscriptions (Wix, Shopify, Duda, Durable, etc.)
If you subscribed to Common Ninja through a third-party website builder or app store, such as:
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Wix
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Shopify
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Duda
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Durable
- Kajabi
- Stunning
Then all billing, cancellation, and refund requests must be handled directly through the platform where the subscription was made. We do not have access to manage or refund those subscriptions ourselves.
To make any changes or request a refund:
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Go to your account or app settings on the relevant platform.
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Or contact the platform’s support team for assistance.
👥 Multi-Account Issues
If you’re subscribed but don’t see access to premium features, check that:
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You're logged into the same email/account used to purchase the plan.
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You didn’t accidentally create a second account (e.g., one with Google login vs. manual signup).
Still need help?
If your subscription was made on commoninja.com and you’re within the refund window, or if you’re unsure where your plan was purchased, feel free to reach out!