The AI Chatbot relies on a knowledge base to answer user questions accurately. A source type defines where the chatbot retrieves its information from. You can use multiple sources of different types, and even several sources of the same type, to ensure your chatbot has comprehensive and reliable knowledge.

Types of Knowledge Sources

1. Website URL

You can provide a website link to let the chatbot extract content and learn from it. You can choose how much of the website to scan—either a single page, nested pages, or the full website. This is useful for making sure your chatbot is informed about your existing online content.

2. FAQ (Frequently Asked Questions)

Manually enter specific questions and their corresponding answers. This is useful for ensuring the chatbot responds correctly to common inquiries, such as pricing, policies, and troubleshooting steps.

3. Upload File

Upload documents (such as PDFs or text files) that contain relevant information. The chatbot will scan these files and use their content to answer questions. This is ideal for manuals, reports, or structured documents that aren’t available online.

4. Text Block

Manually add text-based knowledge directly into the chatbot. This is great for including specific details that might not be available in other sources, such as internal policies or unique company guidelines.

Using Multiple Sources

You’re not limited to just one source type! You can combine different sources—such as adding an FAQ alongside a website scan—to create a more intelligent and well-informed chatbot. Additionally, you can add multiple sources of the same type, like scanning multiple websites or uploading several files, to expand the chatbot’s knowledge even further.

By carefully selecting and combining sources, you can tailor your AI Chatbot’s responses to best serve your users.