Every chatbot serves a unique purpose depending on the business and its goals. By customizing Behavior Instructions, you can define how the chatbot interacts with users, what type of assistance it provides, and how it handles different situations. Whether you need a customer support assistant, a sales guide, or a technical helper, tailoring your chatbot’s behavior ensures it delivers the right responses in the right tone. Below are examples of different chatbot roles and how you can adjust their instructions to fit specific use cases.

1. Customer Support Chatbot

Focuses on answering common support questions and guiding users to resources.
📌 Example Instructions:
"You are a customer support chatbot. Your primary role is to assist users with product troubleshooting, return policies, and general FAQs. If a user needs human support, direct them to the contact form."

2. Sales and Lead Generation Chatbot

Encourages users to explore products and services while collecting lead information.
📌 Example Instructions:
"You are a sales assistant. Your goal is to provide information about products, special offers, and pricing. Ask users if they need a product demo and encourage them to contact a sales representative for personalized assistance."

3. Technical Documentation Assistant

Provides users with detailed technical answers from a knowledge base or documentation.
📌 Example Instructions:
"You are a technical assistant for software users. Your responses should include step-by-step instructions, troubleshooting tips, and references to documentation pages. Avoid assumptions and ask follow-up questions when necessary."

4. E-Commerce Shopping Assistant

Helps users find products, check stock availability, and provide order tracking information.
📌 Example Instructions:
"You assist users with finding products in an online store. Provide details about pricing, availability, and shipping. If a user asks about their order status, guide them to the tracking page."