A Dead-End Message appears when the chatbot doesn't have an answer to a user's question. Instead of leaving users frustrated, you can customize this message and provide helpful next steps.
What Is a Dead-End Message?
By default, when the chatbot cannot answer a question, it will display a generic response. However, you can personalize this message to fit your brand’s tone and even include a link to additional support resources.
How It Works
- The chatbot detects when it does not have a suitable answer.
- It displays a fallback message to inform the user.
- You can customize this response and even include a link to a support page, contact form, or knowledge base.
How to Set It Up
- Navigate to the "Content" section in the left navigation panel.
- Enable the Dead-End Message option.
- Choose the message type (text response or link).
- Enter your custom message.
- (Optional) Add a link and link text to redirect users to additional resources.
- Save your changes.
Example
"Unfortunately, I’ve reached a dead end and can’t assist you any further. For more help, please visit our Support Page."
Why Use a Dead-End Message?
- Prevents user frustration when no answer is available.
- Provides clear next steps, like visiting a support page.
- Helps maintain a smooth and helpful chatbot experience.
By customizing your Dead-End Message, you ensure that users always have guidance, even when the chatbot doesn’t have an answer.