A Dead-End Message appears when the chatbot doesn't have an answer to a user's question. Instead of leaving users frustrated, you can customize this message and provide helpful next steps.

What Is a Dead-End Message?

By default, when the chatbot cannot answer a question, it will display a generic response. However, you can personalize this message to fit your brand’s tone and even include a link to additional support resources.

How It Works

• The chatbot detects when it does not have a suitable answer.
• It displays a fallback message to inform the user.
• You can customize this response and even include a link to a support page, contact form, or knowledge base.

How to Set It Up

1. Navigate to the "Content" section in the left navigation panel.
2. Enable the Dead-End Message option.
3. Choose the message type (text response or link).
4. Enter your custom message.
5. (Optional) Add a link and link text to redirect users to additional resources.
6. Save your changes.

Example

"Unfortunately, I’ve reached a dead end and can’t assist you any further. For more help, please visit our Support Page."

Why Use a Dead-End Message?

• Prevents user frustration when no answer is available.
• Provides clear next steps, like visiting a support page.
• Helps maintain a smooth and helpful chatbot experience.

By customizing your Dead-End Message, you ensure that users always have guidance, even when the chatbot doesn’t have an answer.