The Behavior Instructions define how your AI chatbot interacts with users. These instructions act as the chatbot’s guidelines, shaping its responses, tone, and the type of assistance it provides. A well-configured behavior setup ensures your chatbot aligns with your business goals and communication style.
What Are Behavior Instructions?
Behavior Instructions tell the chatbot:
✔ What it should focus on (e.g., customer support, sales, product recommendations).
✔ How it should respond (formal, friendly, technical, etc.).
✔ What limitations it has (e.g., when to defer users to human support).
Why Are They Important?
- They ensure consistent responses that match your brand’s tone.
- They help refine the chatbot’s accuracy, improving user experience.
- They let you customize the chatbot’s role based on your business needs.
Regenerating Behavior Instructions from a Website URL
When setting up the chatbot for the first time, it automatically generates instructions based on the website URL you provide. However, you can regenerate them at any time.
How to Regenerate Instructions:
- Navigate to the Behavior Instructions section.
- Click on the edit icon ✏️ next to the instructions.
- Select Regenerate from a Website URL.
- Enter the website URL and confirm.
- The chatbot will extract data and update its behavior based on the page content.
💡 Use this option if your website has been updated or if you want the chatbot’s responses to align with new content.
Manually Editing Behavior Instructions
You can customize instructions manually to fine-tune the chatbot’s behavior.
How to Edit Manually:
- Click the edit icon next to the Behavior Instructions.
- Modify the instructions as needed.
- Click Save to apply the changes.