First Suggestions allow you to create predefined buttons that appear when the chatbot starts a conversation. These buttons help guide users by offering commonly asked questions or important topics they might need assistance with.
What Are First Suggestions?
First Suggestions are preset options that users can click instead of typing a question. When a user selects a suggestion, the chatbot automatically sends the associated question and provides a response based on its knowledge base.
This feature improves the chatbot experience by:
- Making it easier for users to start a conversation.
- Reducing typing effort, especially on mobile devices.
- Steering users toward relevant topics.
How to Set Up First Suggestions
- Navigate to the "Content" section in the left navigation panel.
- Scroll down to First Suggestions and click "Add Suggestions".
- Enter a Label (the text displayed on the button).
- Enter the Message (the question the chatbot will send when clicked).
- Repeat the process to add multiple suggestions.
- Save your changes.
Example Use Case
If you run an eCommerce store, you can create First Suggestions like:
- Label: "Free Shipping" → Message: "Do you offer free shipping?"
- Label: "Return Policy" → Message: "What is your return policy?"
- Label: "Track My Order" → Message: "How can I track my order?"
When users click on these options, the chatbot immediately responds with the corresponding answer, streamlining their experience.
Why Use First Suggestions?
- Faster interactions: Users don’t have to think about what to ask.
- Improved user experience: Makes navigation easier.
- Increased engagement: Encourages users to interact with the chatbot.
By setting up First Suggestions, you can create a more intuitive and user-friendly chatbot experience that helps visitors get answers quickly.