While the AI chatbot is a powerful tool for answering user queries and automating interactions, it does have certain limitations based on the selected plan. Understanding these limitations will help you manage expectations and optimize chatbot usage effectively.
1. Monthly Messages
🔹 What It Means:
The Monthly Messages limit defines how many messages users can send to the AI chatbot within a month. Each time a user interacts with the chatbot, their messages count toward this limit.
🔹 Plan-Specific Limits:
| Plan | Monthly Messages |
| Free | 50 |
| Essentials | 500 |
| Pro | 2,500 |
| Ultimate | 10,000 |
🔹 How It Affects Usage:
- Once the limit is reached, the chatbot will no longer respond to messages until the next billing cycle.
- Higher-tier plans allow for more messages, making them suitable for businesses with high chatbot interaction needs.
- Businesses should monitor chatbot usage to ensure they stay within their allowed message quota.
💡 Tip: If you frequently hit the message limit, consider upgrading to a plan with a higher message allowance.
2. Knowledge Base Content Blocks
🔹 What It Means:
The Knowledge Base Content Blocks limit determines how many separate pieces of information can be stored in the chatbot’s knowledge base. Each block represents an individual unit of knowledge, such as:
- A webpage the chatbot has scanned.
- An FAQ entry.
- An uploaded document section.
- A manually added text block.
🔹 Plan-Specific Limits:
| Plan | Knowledge Base Content Blocks |
| Free | 5 |
| Essentials | 20 |
| Pro | 100 |
| Ultimate | 500 |
🔹 How It Affects Usage:
- If you reach the limit, you won’t be able to add more knowledge sources until you remove existing ones or upgrade your plan.
- The chatbot’s ability to provide answers depends on the knowledge stored in these content blocks.
- Larger businesses or those with extensive customer inquiries may need more content blocks to ensure comprehensive chatbot responses.
💡 Tip: Prioritize the most important and frequently asked topics in your knowledge base to maximize efficiency.
Key Takeaways
✔ Monthly Messages limit the number of user interactions per month.
✔ Knowledge Base Content Blocks limit how much information the chatbot can store.
✔ If you hit these limits, you may need to optimize content or upgrade your plan.
By understanding these limitations, you can better manage your chatbot’s performance and ensure a smooth experience for your users.